Terms of Service

You must be at least 18 years of age. By using our services you represent and warrant that you are at least 18.

Our services are designed for business use only. You represent and warrant that:

• You are using our services for a legitimate business purpose
• You have full authority to bind your business to these Terms
• Your business is legally registered and operating in compliance with all applicable laws
• You hold all necessary licenses and permits to operate your business

Our services are available to businesses operating in the United States and Canada. We reserve the right to refuse service to any location at our discretion.

• You have previously been banned or suspended from our services
• You have provided false or misleading information to us
• You have violated these Terms in the past
• You are operating a business we deem harmful, illegal, or outside our acceptable use guidelines

A one-time setup fee of $249 USD applies to all packages. This covers system configuration, AI script creation, phone number provisioning, integration setup, and launch preparation.

• Requires completion of the onboarding form before it begins
• Does not require a credit card to start
• Automatically converts to a paid subscription after 3 days unless cancelled
• Is available to new customers only
• May be modified or discontinued at any time at our discretion

Premium and Enterprise packages are priced based on your business needs, call volume, and required features. Contact us at info@inertiavoice.com for a custom quote.

We reserve the right to change pricing at any time with 30 days written notice to existing customers. Price changes do not affect your current billing cycle.

All fees are billed in USD. Upon signing your MSA you agree to pay the one-time $249 setup fee, the first month service fee for your package, and recurring monthly fees on your Billing Anniversary Date.

Your Billing Anniversary Date is the date of your initial payment. Monthly fees are charged automatically on this date each month.

• Credit or debit card via our payment processor (preferred, automatic recurring billing)
• Wire transfer (manual billing upon request)
• Interac e-Transfer (Canadian clients, manual billing)

By providing payment information you authorize us to charge your payment method for all fees owed.

If payment fails or is not received within 15 days of your due date services will be suspended immediately. Services resume within 24 hours of successful payment. Accounts more than 30 days overdue may be terminated and data permanently deleted.

The setup fee is non-refundable once work has begun. Monthly service fees are non-refundable except where we fail to deliver contracted services as outlined in your MSA. No prorated refunds are issued for early cancellation or unused portions of any billing cycle.

Contact us within 30 days of a charge at info@inertiavoice.com. We will investigate and respond within 10 business days. Initiating a chargeback without first contacting us may result in immediate account suspension and a $100 USD chargeback processing fee.

All packages require a 3-month minimum commitment from the date of initial payment. Cancellation during the first 3 months is not permitted except in the case of non-delivery of services exceeding 45 days.

After the 3-month minimum, services continue month-to-month. To cancel, provide 30 days written notice via email to info@inertiavoice.com. You remain responsible for all fees falling within the 30-day notice period.

• Services cease within 30 days of final payment
• You have 30 days to download and export your data
• All data is permanently deleted after 30 days
• Your business phone number is deactivated
• No refunds are issued for unused portions of any billing cycle
• All outstanding payments remain due immediately

• AI voice technology — powers our call answering and conversation capabilities
• Phone and SMS infrastructure — delivers business phone numbers and text messages
• Payment processing — handles all billing transactions (Stripe, PCI-DSS Level 1 certified)
• Scheduling and calendar integration — manages appointment booking and availability
• Automation platform — connects our systems and automates workflows between tools
• Field service management — supports job management and service operations

We are not responsible for outages, failures, or downtime of any third-party platform; changes to their pricing, features, or terms; account suspensions or restrictions imposed by them; data breaches originating from them; or loss of service caused by their changes or discontinuation.

Your use of services delivered through third-party platforms is subject to those platforms' own terms of service and privacy policies.

You may use our services only for lawful business purposes consistent with these Terms including answering customer calls, scheduling appointments, capturing leads, and managing customer communications for your legitimate business.

You may NOT use our services to violate any applicable laws, send unsolicited commercial messages or spam, contact individuals without consent, harass any person, engage in fraud, attempt unauthorized access to our systems, violate TCPA or CAN-SPAM, or operate adult content, illegal gambling, illegal drug sales, fraudulent financial schemes, medical spa / cosmetic surgery services, or any unlicensed business.

Violations may result in immediate suspension or termination of your account, reporting of illegal activity to law enforcement, and pursuit of legal remedies. We reserve sole discretion to determine violations.

You are solely responsible for compliance with TCPA, CAN-SPAM, the National Do Not Call Registry, and all applicable federal, state, and local telecommunications and marketing laws.

You warrant that you have obtained all required consents before we send messages on your behalf, will not direct us to contact anyone without proper consent, maintain records of consent as required by law, and comply with all opt-out and unsubscribe requirements.

No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

You agree to indemnify and hold InertiaVoice harmless from any claims, fines, penalties, or damages arising from your violation of TCPA, CAN-SPAM, or any related telecommunications or privacy law, even where our systems were used to send the communications.

All rights in the InertiaVoice name, logo, website, AI technology, processes, methodologies, templates, and documentation remain the exclusive property of InertiaVoice. You may not reproduce, distribute, or commercialize any of our intellectual property.

You retain full ownership of all content and data you provide to us including your business name, logo, customer data, call recordings, and proprietary materials.

Upon full payment of all fees owed we transfer to you ownership of all custom work created specifically for your business including AI scripts, custom automation workflows, and account configurations. We retain ownership of all underlying technology, templates, and proprietary systems.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your business purposes while these Terms remain in effect and all fees are current.

By using our services you grant us a limited license to store and process your content and data solely to provide services to you. This license ends when your account is terminated and all data is deleted.

We may reference your business name and general project information in our portfolio and marketing materials. You may request removal at any time by contacting info@inertiavoice.com and we will comply within 30 days.

If you provide feedback or suggestions about our services we may use them without any obligation to you.

InertiaVoice makes no guarantees regarding number of leads, calls, or customers generated; revenue increase or ROI; conversion rates; customer satisfaction; business growth or profitability; or any specific business outcomes. We guarantee only that we will deliver the services described in your package.

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

You acknowledge that AI technology may occasionally make errors, call quality depends on network conditions, third-party platforms may experience outages, perfect accuracy is not technologically guaranteed, and setup and optimization may take 2 to 4 weeks before full functionality.

Our services do not constitute legal, financial, tax, or professional advice. Consult qualified professionals for legal compliance, tax matters, and regulatory questions.

INERTIAVOICE'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (1) the total fees paid by you in the 3 billing cycles immediately preceding the claim, or (2) $500 USD.

TO THE MAXIMUM EXTENT PERMITTED BY LAW INERTIAVOICE SHALL NOT BE LIABLE FOR lost profits, lost customers, loss of business reputation, loss of data except as caused by our gross negligence, cost of substitute services, or any indirect, incidental, special, punitive, or consequential damages.

Your sole remedy for dissatisfaction with our services is to request we cure the issue within 14 days and if not cured to terminate in accordance with Section 6.

Some states do not allow limitation of liability for consequential damages. In such states our liability is limited to the maximum extent permitted by law.

By using our services you acknowledge these limitations are reasonable given the nature and pricing of our services and are a fundamental part of the agreement between us.

You agree to indemnify, defend, and hold harmless InertiaVoice, its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses including reasonable attorneys' fees arising from your breach of these Terms, your violation of any law or regulation, your business operations, content or data you provide, claims by your customers, TCPA/CAN-SPAM violations, or copyright/privacy violations caused by your content.

We agree to indemnify you from third-party claims arising solely and directly from our gross negligence or willful misconduct, our violation of applicable law, or our infringement of third-party IP rights. Our indemnification is limited to the liability cap in Section 12.1.

If a claim subject to indemnification arises we will notify you promptly. You will assume defense with counsel reasonably acceptable to us. You may not settle any claim without our prior written consent if settlement requires us to admit liability or pay money.

You may terminate these Terms by canceling your services in accordance with Section 6, stopping use of our website and services, and closing your account. Termination does not relieve you of payment obligations or entitle you to refunds except as specifically provided.

• Material breach of these Terms
• Non-payment of fees more than 30 days overdue
• Illegal activity or fraud
• Violation of our Acceptable Use Policy
• Abusive conduct toward our staff or team
• Security threats or system abuse
• Any reason with 30 days notice after the minimum term

Upon termination your right to access and use services immediately ceases. You must pay all outstanding fees. You have 30 days to export your data after which all data is permanently deleted. All phone numbers and integrations are deactivated.

Payment obligations, intellectual property rights, disclaimers and warranties, limitation of liability, indemnification, and dispute resolution survive termination.

For US clients, these Terms are governed by the laws of the State of [YOUR STATE] without regard to conflicts of law principles. For Canadian clients, these Terms are governed by the laws of the Province of Alberta, Canada.

Before initiating any legal proceeding you must contact us at info@inertiavoice.com with details of your dispute and attempt good-faith resolution for at least 30 days.

If informal negotiation fails, disputes shall be resolved through binding individual arbitration rather than in court. Arbitration is conducted under the rules of a mutually agreed arbitration provider with a single arbitrator selected by mutual agreement. Each party bears its own attorneys' fees and costs. The arbitrator's decision is final and binding. Either party may seek injunctive relief in court to protect intellectual property or confidential information. Small claims court matters within applicable jurisdictional limits are excluded.

YOU AND INERTIAVOICE AGREE THAT ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.

You waive any right to participate in class actions, class arbitrations, or representative proceedings. The arbitrator may not consolidate multiple parties' claims. If this waiver is found unenforceable the arbitration provision is void and disputes will be resolved in court.

You may opt out of arbitration within 30 days of first using our services by emailing info@inertiavoice.com with "Arbitration Opt-Out" in the subject line along with your name, business name, and a clear statement that you wish to opt out.

Any claim must be filed within one year from when the claim arose. After one year the claim is permanently barred regardless of applicable law.

These Terms together with your MSA and our Privacy Policy constitute the entire agreement between you and InertiaVoice and supersede all prior agreements.

If any provision is found unenforceable the remaining provisions remain in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Our failure to enforce any provision does not constitute a waiver. Any waiver must be in writing and signed by an authorized representative of InertiaVoice.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

InertiaVoice is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.

These Terms are solely for the benefit of you and InertiaVoice. Our officers, directors, employees, contractors, and agents are third-party beneficiaries of provisions limiting liability and requiring indemnification.

Neither party is liable for delays or failures caused by circumstances beyond reasonable control. If a force majeure event continues for more than 45 days either party may terminate without penalty.

All notices should be sent to info@inertiavoice.com. Notices are deemed received 24 hours after sending provided no delivery failure is received.

These Terms may be accepted electronically. Electronic signatures have the same legal effect as handwritten signatures under applicable law.